GENERAL INFORMATION
What is Swampbabies?
Swampbabies is a boutique brand offering classic, Southern-inspired children’s clothing, custom embroidery, and thoughtful gifts. We focus on quality, comfort, and timeless style for everyday moments.
What makes your clothing special?
We use only high-quality, boutique-style garments and materials. Our designs combine traditional charm with modern flair—perfect for playdates, portraits, and everything in between.
Where are you located?
We’re based in Florence, SC. If you’re local, you may also have the option to pick up orders—just let us know during checkout.
We’re based in Florence, SC. If you’re local, you may also have the option to pick up orders—just let us know during checkout.
How do I place an order?
Simply shop our collections online, select your options, and include any custom requests in the notes at checkout.
PRODUCT AND CUSTOMIZATION
Can I request a different color or style than what’s listed?
Yes! Just leave your request in the notes at checkout, and we’ll do our best to make it happen.
Will the embroidery look exactly like the product photos?
Designs may vary slightly depending on the garment and personalization options, but we always ensure a polished, boutique-quality finish.
What kind of embroidery do you offer?
We offer a range of embroidery styles, including traditional monograms, name personalization, and themed designs for holidays, birthdays, and more.
Can I personalize gifts other than clothing?
Yes! We offer customization on a variety of items, including bags, hats, and home décor. Check our product listings for details or contact us for special requests.
Yes! We offer customization on a variety of items, including bags, hats, and home décor. Check our product listings for details or contact us for special requests.
SHIPPING AND TURNAROUND
How long does it take to receive my order?
Our typical processing time is 7-12 business days. Shipping times vary by location and are calculated at checkout.
Can I place a rush order?
Rush options may be available—just contact us before ordering to confirm availability and additional costs.
Do you provide tracking?
Yes! You’ll receive an email with tracking info as soon as your order ships.
RETURNS AND ORDERING POLICIES
Can I return or exchange my item?
Returns are accepted within 7 days of delivery on unworn, unwashed items with original tags still attached. Please note: personalized and made-to-order items are not eligible for return or exchange.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. After that, processing begins and changes cannot be guaranteed.
STILL NEED HELP
We’re happy to help! You can reach us by email at leslie@shopswampbabies.com or message us on Instagram or Facebook.