General Questions
Q: What does Swampbabies offer?
Swampbabies specializes in custom monogramming, boutique-style apparel, and unique gifts. Every item is handmade to order, ensuring each piece is one-of-a-kind and crafted with care.
Q: Where are you located?
We’re based in Florence, SC. If you’re local, you may also have the option to pick up orders—just let us know during checkout.
Q: How do I place an order?
You can order directly through our website or contact us via email or social media. Be sure to provide all customization details in the customer notes section.
Apparel Questions
Q: What type of shirts do you use?
We only use high-quality, boutique-style shirts for production. They’re designed to be comfortable, durable, and stylish.
Q: Can I request a shirt color or style not listed?
Absolutely! If you’d like a specific shirt color or style not listed on our website, just include the details in the customer notes section when placing your order.
Q: Will my shirt look exactly like the photo online?
Since each shirt is handmade to order, slight variations in design placement may occur. This ensures every item is truly unique.
Customization Questions
Q: What types of monograms do you offer?
We offer a variety of monogram styles, including traditional, modern, and script designs. Browse our site for examples or reach out to discuss custom options.
Q: How do I provide details for customization?
You can add your monogram initials, font preferences, and any special requests in the customer notes section at checkout.
Q: Can I personalize gifts other than shirts?
Yes! We offer customization on a variety of items, including bags, hats, and home décor. Check our product listings for details or contact us for special requests.
Shipping and Production
Q: How long does it take to receive my order?
Since each item is handmade to order, production time is typically 10-14 business days. Shipping times may vary based on your location.
Q: Do you offer rush orders?
Yes, rush orders may be available for an additional fee. Contact us directly to confirm availability before placing your order.
Q: What is your shipping policy?
We ship via USPS and UPS. Tracking information will be provided once your order ships. Shipping costs are calculated at checkout based on your location.
Policies
Q: What is your return/exchange policy?
Due to the custom nature of our products, all sales are final. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll work to make it right.
Q: Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement. After that, production begins, and changes cannot be made.
Other Questions
Q: How can I contact Swampbabies?
You can reach us via email at leslie@shopswampbabies.com, by phone at 843-319-6177, or through direct messaging on Facebook and Instagram @shopswampbabies.
Q: Is there a special story behind the name “Swampbabies”?
Our name honors my late mother. Her nickname for my family was Swampbabies when we moved from a large city to a small town with just 2 stoplights.