FAQs
General Questions
Q: What does Swampbabies offer?
Swampbabies specializes in custom monogramming, boutique-style apparel, and unique gifts. Every order is thoughtfully prepared, with custom touches that make each piece feel special and personal.
Q: Where are you located?
We’re based in Florence, SC. If you’re local, you may also have the option to pick up orders—just let us know during checkout.
Q: How do I place an order?
You can order directly through our website or contact us via email or social media. Be sure to provide all customization details in the customer notes section.
Customization Questions
Q: What types of monograms do you offer?
We offer a variety of monogram styles, including traditional, modern, and script designs. Browse our site for examples or reach out to discuss custom options.
Q: How do I provide details for customization?
You can enter your monogram initials, font preferences, and any special requests in the customer notes section at checkout. You can also choose from the available options listed on each product page to make your selections easy and clear.
Shipping and Production
Q: How long does it take to receive my order?
Since each item is handmade to order, production time is typically 5-7 business days. Shipping times may vary based on your location.
Q: Do you offer rush orders?
Yes, rush orders may be available for an additional fee. Contact us directly to confirm availability before placing your order.
Q: What is your shipping policy?
We ship via USPS and UPS. Tracking information will be provided once your order ships. Shipping costs are calculated at checkout based on your location.
Policies
Q: What is your return/exchange policy?
Custom and personalized items are final sale. If there is an issue with your order, please contact us within 7 days of delivery, and we’ll work to make it right.
For all other items, you may return within 14 days of delivery for either a refund to your original payment method or store credit. Items must be unworn, unwashed, and in original condition with tags attached.
Q: Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement. After that, production begins, and changes cannot be made.
Other Questions
Q: How can I contact Swampbabies?
You can reach us via email at leslie@swampbabies.com, by phone at 843-319-6177, or through direct messaging on Facebook and Instagram.
Q: Is there a special story behind the name “Swampbabies”?
Our name honors my late mother. Her nickname for my family was Swampbabies when we moved from a large city to a small town with just 2 stoplights.